Repair Service Request

• Please contact your dealer or AIHO Corporation.

• Required Information (It is recommended to fill in this form soon after your purchase)

Please provide as much detail as possible about the failure.

Repair Costs

• Repair costs consist of traffic, parts and labor costs.
• Traffic cost: Travel cost for dispatching personnel at the customer's request to the site where the product is located.
• Parts cost: Cost of parts and/or materials to be used for repair.
• Labor cost: Personnel expenses for diagnosis, repair of breakdowns, replacement of parts, adjustment, and inspection upon completion of repair.

Provision Term of Functional Repair Parts

• We strive to provide functional repair parts of this product for a period of ten (10) years after when the production of this product is discontinued. However, if outsourced parts such as electrical components are difficult to obtain due to discontinuation of production, their supply may not be possible even within the provision term. Your kind understanding is much appreciated.
• The Functional Repair Parts refer to those required to maintain the good performance of this product.

Periodical Inspection Agreement Recommended

• It is recommended that this product undergo periodical inspections by an engineer in addition to the customer’s daily maintenance and inspection.
• Periodical inspections prevent breakdowns from occurring and ensure a long-term use of the product.

• Please consult your dealer or AIHO Corporation for an Periodical Inspection Agreement.

Long-term Use Product Inspection

• Long-term use product without inspection or maintenance might lead to accidents or malfunction due to its deterioration.
• Please consult your dealer or AIHO Corporation for inspection of any long-term use product.

Deal with Personal Information

• AIHO Corporation and its affiliated companies may use and keep records of your personal information and/or consultation details for the purpose of responding to your consultation, providing repair and checkup service.
• Your personal information will be properly managed, without being disclosed to a third party except for justifiable reasons or in cases of outsourcing for repair work.